Returns & Exchanges
At Curlsmith, we want you to love your curls, which is why we offer a 30-day return window for products that don't meet your hair goals. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Package Your Products
Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leaks during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing